RoboWhisperer - Continued issues with presence and DM delivery – Incident details

All systems operational

Continued issues with presence and DM delivery

Resolved
Partial outage
Started 5 months agoLasted about 1 hour

Affected

Discord → Gateway

Operational from 9:54 PM to 10:42 PM, Degraded performance from 10:42 PM to 10:51 PM, Operational from 10:51 PM to 10:54 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Update
    UTC
    Update

    This is actually a continuation of the incident from earlier today, which we marked "resolved" in error. We have now identified and are remediating the issue

  • Identified
    UTC
    Identified

    We are currently investigating this issue. Restarting your sessions should fix it but existing sessions may have not be seeing new DMs

  • Investigating
    UTC
    Investigating

    We are currently investigating this issue. Restarting your sessions should fix it but existing sessions may have not be seeing new DMs